ESR | Keeping people safe and healthy through science

Breadcrumbs

Making services reachable

To find out more about this work, use one of our contact channels below

or email

How do we enable families/whānau to succeed to ensure that all New Zealand children fulfil their potential? What are the critical causal influences on positive outcomes for family/whānau, and are there connections between them? How do these critical influences differ for ‘family’ and ‘whānau’?

These are the questions we are seeking to address in a multi-year research project to ultimately produce a practical model to assess and shape engagement between services and ‘hard-to-reach’ populations in order to improve outcomes for families/whānau.

The research will develop a practical model to enable constructive engagement between services and hard-to-reach populations. That is, develop the necessary knowledge and tools to enable populations to connect to and uptake services. Engaging with the hard to reach is challenging and a dearth of practical models to support client-service engagement. A key challenge in developing a practical model is accounting for the complex ways in which the motivation, knowledge and resources held by families/whānau, service configuration and service provider ecology interact – creating opportunities and barriers for engagement.

For further information see the following research report and case studies:

Research to improve the up-take of service by people considered hard to reach [PDF, 292 KB]

Family Help Trust case study [PDF, 1.6 MB]

He Waka Tapu case study [PDF, 1.3 MB]

Q-nique case study [PDF, 850 KB]