ESR | Keeping people safe and healthy through science


Making services reachable

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How do we enable families/whānau to succeed to ensure that all New Zealand children fulfil their potential? What are the critical causal influences on positive outcomes for family/whānau, and are there connections between them? How do these critical influences differ for ‘family’ and ‘whānau’?

These are the questions we are seeking to address in a multi-year research project to ultimately produce a practical model to assess and shape engagement between services and ‘hard-to-reach’ populations in order to improve outcomes for families/whānau.

The research will develop a practical model to enable constructive engagement between services and hard-to-reach populations. That is, develop the necessary knowledge and tools to enable populations to connect to and uptake services. Engaging with the hard to reach is challenging and a dearth of practical models to support client-service engagement. A key challenge in developing a practical model is accounting for the complex ways in which the motivation, knowledge and resources held by families/whānau, service configuration and service provider ecology interact – creating opportunities and barriers for engagement.

For further information see the following research report and case studies:

Research to improve the up-take of service by people considered hard to reach [PDF, 292 KB]

Family Help Trust case study [PDF, 1.6 MB]

He Waka Tapu case study [PDF, 1.3 MB]

Q-nique case study [PDF, 850 KB]