Making Services Reachable
How do we enable families/whānau to succeed to ensure that all New Zealand children fulfil their potential?
What are the critical causal influences on positive outcomes for family/whānau, and are there connections between them?
How do these critical influences differ for ‘family’ and ‘whānau’?
These are the questions we are seeking to address in a multi-year research project to ultimately produce a practical model to assess and shape engagement between services and ‘hard-to-reach’ populations in order to improve outcomes for families/whānau.
The research will develop a practical model to enable constructive engagement between services and hard-to-reach populations. That is, develop the necessary knowledge and tools to enable populations to connect to and uptake services. Engaging with the hard to reach is challenging and a dearth of practical models to support client-service engagement. A key challenge in developing a practical model is accounting for the complex ways in which the motivation, knowledge and resources held by families/whānau, service configuration and service provider ecology interact – creating opportunities and barriers for engagement.
For further information see the following research report and case studies: